SHIPPING & RETURNS

SHIPPING POLICY

HOW SOON WILL MY ORDER SHIP?

Due to increased shipping challenges that our shipping carriers are facing, the listed shipping timelines may vary, but during this period please allow additional time for transit and tracking updates. We are working hard to get your orders out as quickly and safely as possible!

The majority of orders will be processed within 1-5 business days (M-F), regardless of the shipping method chosen during checkout.

HOW DO I TRACK MY ORDER AFTER IT SHIPS?

You will receive a shipping confirmation email, along with tracking information once your US/domestic order has been shipped from our warehouse. If you have not received it within 24 hours after your order has shipped, please check your Junk Mail folder or reach out to us via our contact page for assistance.

Unfortunately, at this time we are unable to provide tracking for international orders or PO Boxes.

RETURN POLICY

In order to receive a refund/return:

Items must be in new condition and returned in proper packaging to ensure re-salability. Clothing must be unwashed and unworn.
To initiate a return, please review the following scenarios:

Unopened/Unused Items:

If you are returning unused or unopened merchandise, please email themallofclothes@gmail.com with your order number and the name of product(s) you are returning and we will reply with instructions.

Defective or Damaged Items:

If your items are damaged or defective upon delivery, please email themallofclothes@gmail.com to discuss a replacement or refund options. Please include the item name, order number and photo of the damaged item in your email.

Made to Order Items:

If an item says it is Made to Order, we will not be able to cancel, adjust, credit or exchange your order. These items are ordered and shipped directly from the manufacturer. Should you receive a defective item, please email themallofclothes@gmail.com

Exchanges:

We unfortunately do not process exchanges. Please review the above Returns scenarios. Once your return is processed, feel free to come back and place a new order for your replacement item.

Undeliverable Returns:

If your order is returned back to us because of an incorrect address, we will not be able to resend it back to you. The order will be returned to inventory and you will be refunded for the order excluding any previous shipping charges. If you still require the order then you would need to place a new order via the online store using a correct address.

*Non-Returnable Items:

Any apparel item that has obvious signs of use
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
Any product missing the serial number or UPC
Undergarments
Fragrances
"Final Sale" items

Processing Returns:

Credits will be applied to your account within 15 business days after we receive and process your return.

Please note original shipping and handling costs are not refundable and you will be responsible for all costs associated with returning the original shipment. We recommend using a carrier that offers tracking and insurance.

Returns Address:

Mall of Clothes

PO Box 191,

Corvallis, OR 97339